Terms of service

Booking, Deposit & Cancellation Terms

At Crystal Serenity Wellness, we value your time and our practitioners’ time. To secure an appointment, a booking deposit is required.

Booking Deposits

The following deposits apply:

IV Drip Treatments: £50 deposit
Blood Tests: £20 deposit
Injections: £20 deposit

Your appointment is only considered confirmed once the required deposit has been received.

The deposit will be deducted from the remaining balance of your treatment on the day of your appointment.

Cancellation & Rescheduling

We require a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment.

Deposits are non-refundable for cancellations made with less than 24 hours’ notice.
Deposits are also non-refundable in the event of a no-show.
Appointments cancelled or rescheduled with at least 24 hours’ notice may have the deposit transferred to a new appointment, subject to availability.
Repeated cancellations or rescheduling may require a new deposit to secure future appointments.

Late Arrivals

We understand that delays can happen. If you arrive late, we will do our best to accommodate you; however, your treatment time may need to be reduced to avoid affecting other clients.

If you arrive significantly late and the appointment can no longer be accommodated, this may be treated as a cancellation and the deposit may be forfeited.

Mobile Appointments & Travel Fees

For mobile appointments, a travel fee may apply depending on your location. Any applicable travel fee will be communicated to you before your appointment.

The travel fee is separate from your treatment deposit and may be non-refundable once the practitioner has travelled to the appointment location.

Treatment Suitability

Payment of a deposit does not guarantee that a treatment will be carried out.

For IV drips, injections and other treatments, a suitability assessment and relevant health screening will be completed where required. If a practitioner determines that a treatment is not suitable or safe to provide, the treatment will not be administered.

Payment of Deposit

By paying your deposit and booking an appointment, you confirm that you have read, understood and agreed to these Booking, Deposit & Cancellation Terms.

Crystal Serenity Wellness reserves the right to update these terms when necessary. The terms applicable at the time of booking will apply to your appointment.